Reviews
I really enjoyed it and practised it today ion customer gaining over £2k in upsell!!! Your wonders worked well J. Much appreciated your time and effort you put into the course syllabus. You are a natural the way you teach the subjects with references and stories
Gill, Service Advisor
Premium German car brand dealership
NW UK
Danni & Richard are an amazing team who go above and beyond to help pass so many of our Parts Advisors in their final assessments
Alvin, Parts Manager
Premium German car brand dealership
NW UK
I just wanted to say I really enjoyed the Service Course that you took last week! I have learned a lot about myself and will put as much as I can into what I have learned.
Thank you again for making it so enjoyable and I hope to meet you again on another course in the future.
Jo, Service Advisor
Premium German car brand dealership
NW UK
Thank you for your patience during this period with the large number of trainees. Thank you for your support over the years that have helped us to improve our performance at work and customer service.
Nabeel, Training Manager
American car brand dealership
Saudi Arabia
I have made an effort to get involved in phone calls, emails and face-to-face interactions to broaden my outlook rather than being entirely back counter focussed.
Neil, Parts Advisor
German premium van brand dealership
SE UK
As usual, it was a pleasure to have you here, as we really don’t see much of each other over the scheduled year as we criss-cross across the region. Your professionalism and wit are always a welcome sight to us.
John, Regional Manger
American car brand dealership
Middle East & Africa
The most valuable part for me was learning the difference between being customer focused and customer centric and trying to make sure my mind is set to be correct and be more customer centric.
Lou, Parts Advisor
German premium van brand dealership
SW UK
A heartfelt thanks to Richard Watkins for his wonderful guidance and training. A true gentleman and inspiration to me.
Al, Group Officer
German premium van brand dealership
NW UK
The work you did for us really transformed our company!
Robert, CEO
UK property maintenance company
Thanks once again to you and your team for a cracking District Accessory Programme we really appreciate the support you bring to our organisation.
Nigel, Marketing Manager
UK car & van brand
Thank you for a very inspiring course. It really did underline the need for change in Denmark, change of mind-set and attitude.
I got benefit from the course and will work on implement some of the ideas and use some of the tools.
Claus, Marketing Manager
European car & van brand
Denmark
The sales and territory development course I attended earlier this week was excellent. I have been out this morning and visited a customer and using the skills I learned during the last three days achieved immediate success and won an order for £400. I can really see the difference the sales skills made to my own performance and it was terrific to see how the customer responded to the sales process. Thank you!
Colin, Parts Trade Sales Manager
UK brand car & van dealership SE UK
SE UK
Another contribution to Aftersales success for trade sales from the training team
Chris, Training Manager
UK car & van brand
Just to let you know that there have been some complimentary feedback from the delegate reports from the Adv sales and Territory Dev Skills course. Good to know they like it.
Steve, Trade Sales Development Manager
UK car & van brand
I know that Oli has done one of these courses also. But I thought that I would add that in having already done one of these with one of my dealers that was not gelling as a whole team (I think that’s fair to say) all people connected with the department need to be present. It is vital that the drivers and pickers also attend. I am confident that both Will and Rich will agree that these are possibly the individuals who really shone in the training!
The outcome of this training has now produced a team that communicates, understands each other’s roles and problems and is generally far happier at work!!
I only have good things to say about this training and I know that if the department members of the dealer that we held the training at were asked, they would agree!!
John, Trade Sales Development Manager
UK car & van brand
Sorry I've not come back to you regarding the training, but it's fair to say that the team is using their new found techniques with great effect.
The Telesales operation has been a data-logical nightmare however, the actual calls are proving to be successful.
Please take a look at the first weeks results.
Len, Trade Programme Manager
Business Development Agency
UK
A well presented course that has given me a new and different approach to telephone sales, especially on outgoing calls.
Paul, Parts Telesales
European car & van brand dealership
SE UK
Top Class Training!
Another success has been the introduction of diagnostics courses at two levels. At the basic level – “ Strategy Based Diagnostics” items such as briefing and documentation are covered, with both reception and technical staff participating.
“They have been able to see the value of the other person’s role, said Paul a Senior Aftersales Specialist. “And there has been a clear improvement in First Time Fix results in the Customer Satisfaction Survey”.
Paul, Senior Aftersales Specialist
UK car & van brand
I thought before the course “Oh no! A training course run by someone outside the franchise network and full of themselves, but how wrong I was! I left the course thinking I really got something out of that. The way Richard got everybody’s attention and held it for the entire duration was just great.
Darren, Parts Manager
European car & van brand
London
The effect of this consulting programme on our business has been both financially rewarding and has acted as a catalyst to improve our staffs understanding of the business with the effects of continuous business planning and development of customer care. I thank you for your enthusiasm and professionalism in rolling out this project which sometimes proved arduous in our somewhat complex market environment.
Derek, Group COO
Multi brand dealer group
Riyadh
The programme has greatly assisted us in identifying areas of operations and processes that need improvement. We have focussed on the implementation of these initiatives in order to improve levels of customer handling and the implementation of the standards in a more efficient and timely manner. This is proving to be a major benefit to the company.
Geoff, General Manager
Dealer Group
Bahrain
The participants that attended the accessory programme sold on average 36% more in the year than those that didn’t.
Steven, Research Assistant
UK car & van brand
Every sales manager should attend. It has not only increased our sales of accessories but also our profits.
Richard, Vehicle Franchise Manager
UK car & van brand dealership
SE UK
We have increased our sales by 20%
Lisa, Parts Manager
UK car & van brand dealership
Midlands UK
A very thought provoking course that will be used practically when back in the dealership.
Gareth, Parts Manager
European car & van brand dealership
SE UK
I thought the training will enable me in many ways to go back and change as well as develop the whole parts business. Richard Watkins top class in the way in which it was presented.
A very good course, plenty of advise and tips to put into place and increase profits when I return.
John, Parts Manager
European car & van brand dealership
SE UK
Thanks very much for what your organisation have done for us, you really helped us to make strong inroads into the market.
Robert, Vehicle Franchise Operations Manager
European car & van brand
I found the course very helpful in helping me to understand the financial side of the job, with the trainer showing & explaining all aspects very clearly. A thoroughly informative course.
Darren, Parts Manager
European car & van brand
London
The course has taught me to take a fresh look at all types of marketing. Morale boosting!
Jo, Group Aftersales Marketing Manager
European car & van brand dealership
NW UK
Highly motivated, can’t wait to get back to the dealership and start building my territory, and my sales process. I have more confidence, an excellent tutor, inspires and motivates.
Paul, Branch Manager
UK car & van brand dealership
NW UK
Thanks very much for such a professional support for our Wholesale staff. I have already received positive comments from participants and will follow up with the Aftersales District Managers for feedback to share with you.
Mike, Regional Training Manager
American car and van brand
Middle East & Africa
I would also like to take this opportunity to say thank you for a great training programme that you and your team have provided me over the past year, pass or fail I have taken so much from the Parts programme that I will be sure to use for many years to come.
Rob, Parts Supervisor
Premium German car brand
London
I’ve learned more about parts (sales & marketing) from Richard Watkins in 15 minutes than I have in my entire life in van sales. Thank you Richard.
Steve, CEO
Premium German car brand
I would urge every Service Manager to take advantage of this course, it is phenomenal
Simon, Service Manager
Premium German car brand dealership
Midlands
He has sold more tyres this morning than he has in the last two months, Thanks!
Doug, Service Manager
Premium German brand car dealership
London
I’ve just upsold £4,800 of work to a customer! I could not have done this without the training
Andy, Service Advisor
Premium German brand car dealership
E UK
I’ve sold 7 tyres today and until the training I hadn’t sold any for the last 3 months. Thank you.
Steve, Service Advisor
Premium German brand car dealership
N UK
