Automotive Aftersales Customer Service Training
Achieving brilliant sales, great profitability and outstanding customer service is probably the holy grail continually sought by service departments of most automotive retailers. Longer service intervals, better parts durability and knowledgeable and demanding customers makes the holy grail a fine balancing act to achieve.
Let us show you how we can make your teams fulfil your business objectives with our experienced and inspirational facilitators.
When it comes to delighting customers and handling customer issues, there’s no better way to ensure the best quality service than with Automotive Aftersales Customer Service Training from Ascari.
We understand the challenges of dealing with customers in different situations. Over the years we have seen and helped many vehicle manufacturers, automotive dealer networks, and dealer groups With improving customer service, whether it’s dealing with customer complaints or simply ensuring that customers are more than delighted with the great service they provide.
Different customer interactions
Vehicle aftersales customer service training from Ascari is customised to suit your needs and is focused on a number of key areas including:
- Customer service skills
- Complaint handling skills
- Upselling skills
- Inbound telesales skills
- Outbound telesales skills
- Product knowledge
- Technical knowledge
Turning challenges into opportunities
Issues happen within all businesses and when that occurs, it’s how you deal with it that counts.
Our proven customer complaint handling skills training ensures that you can respond to customer issues, and work with them to build a long-term relationship through great customer service.
Using customer service as a sales generator
Happy customers are more likely to spend more and become long-term customers. But aftersales customer service training for vehicle manufacturers, automotive dealer networks, and dealer groups goes beyond developing basic customer service skills.
Our experienced team of vehicle aftersales customer service trainers also help staff to develop skills in upselling as well as how to make effective outbound telesales calls.
Automotive product knowledge
When talking to customers, it’s important to have the right level of product and technical knowledge.
Training covers everything that team members need to know in order to handle customer interactions successfully.
Customer service training also covers how to find out information if a staff member doesn’t know the answer to a customer question.
Bespoke training for developing customer service skills
Before delivering our proven and established automotive aftersales customer service training, we spend time getting to know how your vehicle manufacturing hub, automotive dealer network, or dealer group and operations work and what the current skills are within your business or dealership.
Our professional aftersales customer service trainers will then deliver the training using our established Ascari 7-step training process. We will also use various methods to deliver the training so that every trainee develops the right skills for delivering great customer service.
Why should you have vehicle aftersales customer service training?
Customer satisfaction requires constant effort. Whether you have new staff joining you or existing staff that need a refresh. It’s important to ensure that the customer is at the heart of everything a vehicle manufacturer, vehicle dealer network or dealer group does, on a daily basis.
Our team of aftersales customer service trainers are passionate about what they do and about delivering the highest quality in customer service training.
As well as providing the right skills for delivering customer service, upselling and managing inbound and outbound telesales calls, they also provide a little extra magic ingredient - passion. Staff members who attend our training courses also feel more passionate and motivated about delivering great aftersales customer service.
Need Automotive Aftersales Customer Service Training?
To find out more about the training we provide and how we can make a difference to the aftersales customer service that you provide, get in touch. We would be delighted to offer you a free initial chat to understand your requirements and to see how we can help.
Our customer service trainers look forward to working with you soon!
