Automotive Aftersales Warranty Training

Providing vehicle and warranties is an essential element of the selling process within automotive dealer networks, vehicle manufacturers and motor factors. Whether it’s managing standard warranties on vehicle parts, car sales, van and truck sales or motorcycle sales or selling and supporting extended warranties that provide peace of mind to new customers – it is all part of the package within the automotive industry.

Extended warranties are also a great way to generate more revenues for the business, but the process of selling and managing them must be handled correctly by staff, with the right skills.

What is vehicle aftersales warranty training?

Aftersales warranty training from Ascari focuses on three core areas:

• Vehicle and parts warranty policies and procedures training
• Vehicle and parts warranty systems training
• Vehicle and parts warranty management and auditing training

Our vehicle aftersales warranty trainers have extensive knowledge of how the warranty process works - from end to end including warranty auditing, tracking warranties and an understanding of warranty policies. We will work with you closely to understand the current skill gaps in the team and to provide a bespoke training that fits your requirements.

Vehicle warranty policies and procedures training ensures that staff understand what is and isn’t included in a warranty, and what procedures need to be followed.

Warranty systems training covers how to manage the system in your dealership to track current warranties and any activities such as repairs that are undertaken.

Warranty management and auditing training focuses on the process of managing warranties with different target customers, and how to perform audits.

All 3 core areas listed above, when combined together, create an in-depth dealership warranty training that will give your team the skills they need to manage your automotive warranties successfully.

The importance of understanding dealership aftersales warranties

When vehicle repairs or any form of servicing is needed, it’s important to differentiate between what’s covered under warranty and what isn’t. Incorrect billing and invoicing can impact customer satisfaction as well as the profits of a dealership.

Automotive dealer network, vehicle manufacturing and motor factor parts aftersales training, with content focused on warranties should be delivered to aftersales teams regularly and at Ascari, we can help.

Training is delivered using our fail safe 7-step process to ensure that the right team members have the right skills to manage your warranties.

Why should you consider automotive aftersales warranty training?

This specialist automotive aftersales warranty training ensures staff understand the procedures as well as how warranty policies impact customers. Having this knowledge and the right skills is important to ensure that the warranty process runs smoothly with every sale of a vehicle, repair or service, or vehicle part.

It’s important that your team members understand policies including what’s covered under warranty and what falls outside of warranty such as servicing and wear and tear.

Need dealership aftersales training?

If your team needs training to help them understand in-depth the policies and procedures as well as the systems for managing warranties in your automotive dealership, manufacturing plant or motor factor, then our team of vehicle aftersales warranty trainers have the skills and expertise from which you can benefit!

As a supplier of warranty training, Ascari will work with you to use our proven and developed training courses. For more information on bespoke aftersales warranty training from Ascari, get in touch with us today.